Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information
• Email address
• Phone number
• Company name and details
• Project requirements and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Communicate with you about products, services, and events

3. Data Collection Tools

Crafting Clicks implements the following data collection tools:

• Google Analytics 4 – To understand how visitors use our website
• Microsoft Clarity – To understand user behavior through heatmaps and session replays
• Google Search Console – To monitor website performance in search results
• Google Tag Manager – To manage tracking codes
• Cookie consent banner – To obtain your consent for non-essential cookies

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. Legal Compliance

We comply with:

• India's Digital Personal Data Protection Act 2023 (DPDP Act) – Requiring explicit consent for non-essential cookies and a lawful basis for processing personal data
• GDPR/UK-GDPR – For clients or users in the EU/UK, ensuring transparency and data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time

6. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

In the event of any data breach affecting your personal information, we will notify you promptly (within 24 hours of becoming aware of the breach) and take appropriate measures to investigate and remediate the issue.

7. Cookie Policy

Our cookie consent banner blocks analytics tags until you provide explicit consent. You can manage your cookie preferences at any time through our Cookie Preferences page.

8. Contact Us

For any privacy-related questions or to exercise your data rights, please contact us at samuel@Crafting Clicks.com.